Terms and Conditions

These site terms explain the main rules that apply when you access or use Shazam Casino’s website, create or use a player account, play games, make deposits or withdrawals, and take part in promotions.

By visiting the site, registering an account, or using any of our services, you agree to follow these conditions of use. If you do not agree, please do not use the platform.

These rules are written to set clear expectations for both you and Shazam Casino - including how accounts work, what we may request to verify details, and what happens if activity looks unsafe, unlawful, or inconsistent with fair play.

Who can use Shazam Casino (adults only)

Shazam Casino is intended for adults. You must be at least the legal gambling age in your jurisdiction (and in any case not under 18) to register or play.

You are responsible for making sure that online gambling is legal where you are located and that you are allowed to use our services. We may restrict or block access in certain countries, regions, or for certain players based on legal, regulatory, risk, or operational reasons.

Setting up your account - keep it accurate and in your name

When you register, you agree to provide information that is true, current, and complete. This includes details such as your identity information and contact details.

Your account must be registered in your own name and used only by you. We may limit the number of accounts a person, household, device, payment method, or IP address can use. If multiple accounts are used to gain an unfair advantage (for example, to claim the same offer more than once), we may restrict access or take other reasonable measures under these platform rules.

Verification checks (KYC) - what we may ask for and why

To protect players and meet compliance obligations, Shazam Casino may request verification at registration, before a withdrawal, or at other times when needed. This can include documents or information used to confirm:

• identity and age
• address and country of residence
• ownership of a payment method or wallet
• security questions relating to account activity

If verification is incomplete, delayed, or cannot be confirmed, some features may be limited (for example, withdrawals or certain promotions). We aim to keep requests reasonable and relevant to the situation.

Your login, your responsibility

You are responsible for keeping your username, password, and any other access credentials confidential. Any activity carried out through your account is treated as authorized by you, unless we reasonably believe your account security has been compromised.

Accounts are personal and may not be shared, transferred, sold, or used on behalf of another person. Please contact support as soon as possible if you believe someone else has accessed your account.

Deposits, withdrawals, and account balances - how payments are handled

Shazam Casino supports multiple payment options, which may include Visa, MasterCard, American Express, bank wire transfers, PayPal, Interac, Neosurf, and selected cryptocurrencies such as Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Tether (USDT), Solana, Ripple (XRP), Dogecoin (DOGE), and Cardano (ADA). Availability can vary by location and provider.

Processing times, limits, fees (if any), and required steps may differ depending on the method used and your verification status. We may review withdrawal requests before approval and may apply reasonable checks to help prevent fraud, chargeback abuse, or unauthorized transactions.

Your displayed balance may include real-money funds and bonus funds, which can be subject to different rules. Bonus funds may have wagering requirements or cashout limits explained in the relevant bonus terms.

Bonuses and promotions - always check the specific bonus terms

Promotions may come with additional requirements. Before opting in, always review the promotion-specific rules shown on the offer, in your account, or on the dedicated bonus page. Those rules form part of the service terms for that promotion.

Examples of common promotional conditions include eligibility rules, wagering requirements, time limits, game contribution or restrictions, maximum conversion or withdrawal limits, and bonus code requirements. By way of example, Shazam Casino may offer:

• no deposit bonuses using codes (such as MAGIC35 or MAGIC25), which may carry wagering requirements and a maximum cashout
• welcome offers (such as ALAKAZAM, ABRACADABRA, or HOCUSPOCUS) with minimum deposits and wagering requirements based on deposit plus bonus
• reload and daily login offers that can be limited by time windows, opt-in rules, or game lists
• VIP rewards, cashback, or free chips that may have country restrictions or different wagering and cashout rules

If there is a conflict between these general account rules and a specific promotion’s terms, the promotion terms usually apply for that offer. We may refuse, limit, or remove a bonus if we reasonably believe it was claimed in error or used in a way that breaks fair play.

Game access and features - availability can change

We aim to provide reliable access to games and services, but availability may vary due to your location, device compatibility, software updates, maintenance, or technical issues. Some games, features, or promotions may be added, removed, suspended, or limited at any time.

Game catalogs may include titles from third-party studios, and availability can change if a provider updates, retires, or restricts content.

Fair play standards - what’s not allowed

Using Shazam Casino means playing fairly and using the platform for lawful personal entertainment. Prohibited behavior includes, for example:

• providing false, misleading, or stolen information
• fraud, collusion, or attempting to bypass game or promotion rules
• chargeback abuse or disputing payments in bad faith
• using bots, scripts, automation tools, or unauthorized software
• attempting to exploit glitches, system weaknesses, or bonus loopholes
• allowing someone else to use your account or using another person’s account
• interfering with the site’s security, stability, or normal operation

We keep these rules practical on purpose: if activity is designed to manipulate outcomes, promotions, or payment processes, it may be treated as misuse.

When we may limit services, suspend an account, or refuse a promotion

To protect players and the integrity of the platform, Shazam Casino may take reasonable actions such as limiting access, pausing a withdrawal for review, voiding a bonus, restricting promotions, or closing an account if we believe that:

• these site terms or promotion rules have been breached
• required verification has not been completed
• there are signs of fraud, account takeover, payment risk, or prohibited behavior
• we must do so to comply with legal or operational requirements

Where appropriate, we aim to handle reviews proportionately and to communicate through the contact details linked to your account.

Errors, game malfunctions, and technical interruptions

From time to time, technical issues can occur - including interrupted sessions, connection problems, display errors, incorrect bonus crediting, pricing or paytable mistakes, or incorrect balances shown on screen.

If something is clearly wrong, Shazam Casino reserves the right to correct the error and to address the outcome in a fair and reasonable way. This can include adjusting balances to reflect the intended result or voiding activity that was affected by a malfunction. If you notice an issue, stop play and contact support.

Responsible gaming - play for entertainment

Gambling should be treated as entertainment, not as a way to make money. If playing stops feeling fun or starts to feel difficult to control, we encourage you to use available responsible gaming tools and limits and to seek support where needed. You can also visit our internal responsible gaming resources at /responsible-gaming.

Site content and intellectual property

The website’s design, branding, logos, text, and software elements are owned by Shazam Casino or used under license. You may use the site for personal, non-commercial purposes only. You may not copy, reproduce, republish, distribute, or commercially exploit site materials without written permission, except where allowed by law.

Third-party services and links

Some parts of the platform are provided by third parties, such as game studios, payment processors, wallet services, identity verification providers, and technical hosting partners. Their systems may have their own availability limits, updates, or downtime.

If the site includes links to external services, they are provided for convenience. Shazam Casino does not control third-party websites and is not responsible for their content or policies.

Liability limits - clear, fair boundaries

We work to keep the platform secure and functioning, but Shazam Casino is not responsible for losses or damages caused by events outside our reasonable control or by issues such as:

• your device problems, browser settings, or internet connection
• misuse of the account, including failure to keep login details secure
• technical failures or interruptions affecting third-party providers
• delays caused by verification, payment reviews, or compliance checks
• force majeure events (for example, outages, disasters, or major infrastructure failures)

Nothing in these service terms limits rights that cannot legally be limited under applicable law.

“As is” and “as available” - no promise of uninterrupted access

The website, games, and services are provided on an “as is” and “as available” basis. This means we cannot promise that access will always be uninterrupted, that every feature will be available in every country, or that the platform will always be error-free.

Updates to these conditions of use

Shazam Casino may update these terms from time to time to reflect changes to services, security practices, legal requirements, or operational needs. The latest version posted on the website applies from the date it is published, unless we state otherwise. Please review the terms periodically to stay informed.

Other policies you should review

These site terms sit alongside other important pages that help explain how the platform operates. Depending on what you use, you may also want to review:

• our Privacy Policy at /privacy-policy
• Bonus Terms (where an offer includes additional rules)
• Cookie Policy (if applicable)
• AML/KYC information (where applicable)
• Responsible Gaming information at /responsible-gaming

Contact Shazam Casino support

If you have questions about these terms, your account, payments, or promotions, please contact our support team through the official channels:

• Email: support@shazamcasino.com
• Phone: +1-888-3352-368
• Live chat and FAQ: available on-site (where offered in your region)

Using Shazam Casino means following these platform rules to keep play fair, payments secure, and expectations clear. Continued use of the website and services confirms your acceptance of the most recent version of these terms.